Administration in Medical Settings Level 2

This Medical Administration programme is suitable for anyone who wishes to enter the role of administration within a medical environment. With this course you will become familiar with the names and terminology that are used within the medical profession.

This course teaches the routine duties that are expected of a person in this role, such as greeting patients, dealing with their requests, making appointments and filing using the appropriate systems. It also covers other daily duties such as arranging transportation for patients, organising primary and secondary appointments and the use of a diary.

You will learn how to communicate professionally with patients and the importance of data protection within the environment and how they should maintain patient confidentiality at all times.

This course also enables the learner to understand the role of preventative medicine and the purpose of medical screening as well as being educated on the importance of drug control and the storage of prescription drugs as well as health and safety procedures that are relevant to this type of environment.

LEARNING OUTCOMES

• Use different systems to record a range of patient information
• Understand the importance of interpersonal skills within a medical environment
• Study the principles of preventative medicine

COURSE TOPICS

1. Medical vocabulary
2. Medical administration skills in the work setting
3. Communication skills in a medical setting
4. Principles for the administrator in a medical setting